FAQs
Frequently Asked Questions
Ordering and Checkout
Yes. CBD Leaf Shop offers products for both retail customers and wholesale buyers. Retail customers may purchase individual products and standard quantities, while larger box, bulk and wholesale options are available on selected product pages.
Browse our Wholesale category for bulk purchasing options.
Wholesale products may have their own minimum quantities, box sizes or pricing requirements. The requirements shown on the individual wholesale product page take priority over the standard retail checkout minimum.
Contact CBD Leaf Shop as quickly as possible if you need to change or cancel an order.
Orders may only be changed or cancelled before processing or shipment. Once an order has shipped, it cannot normally be cancelled. Please review our Refund and Return Policy for more details.
Customers may be able to check out as a guest where guest checkout is enabled.
Creating an account makes it easier to view order history, saved addresses and current order status. Visit My Account to register or sign in.
Products and Quality
and others.
Lab testing and product verification information vary by product and manufacturer.
Where genuine manufacturer or laboratory reports are available, they may be displayed on the product page or the Lab Tests and COAs page. CBD Leaf Shop does not create or alter laboratory reports.
A disposable or all-in-one vape contains the battery, heating element and oil in one ready-to-use device.
A cartridge contains the oil and heating component but requires a separate compatible battery.
The product title and description should identify the format.
Stock availability may change without notice.
A product marked "In stock" is currently available for ordering, but high demand or simultaneous orders may occasionally affect availability.
If a product becomes unavailable after an order is placed, CBD Leaf Shop will contact the customer.
Shipping and Tracking
CBD Leaf Shop currently serves eligible customers within the United States, Canada and selected international destinations where permitted.
Shipping availability depends on the product, destination, carrier restrictions and applicable laws. Please review our Shipping Policy for complete details.
Most orders are processed within the same day, excluding weekends and public holidays.
Wholesale or large orders may require additional preparation time.
Customers with an account may also check their order status through My Account.
Tracking may take 24–48 hours to update after the carrier receives the package. See our Shipping Policy for more information.
Check the tracking information, confirm the shipping address and contact the carrier first.
If the package still cannot be located, contact CBD Leaf Shop with the order number.
Carrier investigations may take approximately 5–7 business days.
Keep all packaging until the request has been reviewed. See our Shipping Policy and Refund and Return Policy for more details.
Payments
Chime
BTC
Other approved methods shown during checkout
CBD Leaf Shop uses secure website connections and available payment-processing safeguards.
Customers should verify the payment instructions shown during checkout and avoid sending payment information through unofficial channels.
An order is confirmed after the checkout process is completed and the required payment has been received or verified.
Some payment methods may require manual confirmation before processing begins.
Returns and Refunds
Opened, used or partially consumed products cannot normally be returned. Please review our full Refund and Return Policy.
Approved refunds are generally issued within 3–7 business days after the returned item has been received and inspected.
The customer's payment provider may require additional processing time.
CBD Leaf Shop does not currently offer direct product exchanges.
An eligible unopened product may be returned, and the customer may place a new order for the preferred item.
Original shipping charges are normally non-refundable unless CBD Leaf Shop sent the wrong product or the item arrived damaged or defective.
Wholesale Orders
Yes. Selected products are available in wholesale box, bulk or quantity-based options.
Larger quantities may have different prices, processing times and shipping requirements. Browse our Wholesale section to view available products.
Selected wholesale products may include quantity-based pricing.
The available price for each box or quantity option is displayed on the product page.
CBD Leaf Shop does not guarantee custom formulations, private-label production or custom packaging.
Customers with large wholesale enquiries may contact the support team to ask whether special arrangements are available.
Accounts and Support
3421 Lesser Dr
Newbury Park, CA 91320
United States
Or visit our Contact Us page.
Log in to My Account to view available order information, addresses and account details.
Open the My Account page and use the password-reset option.
A reset link will be sent to the email associated with the account.
Use the unsubscribe link included in the marketing email or contact CBD Leaf Shop for assistance.
Customers may continue receiving necessary order, payment and shipping messages.