Shipping Information

Shipping Policy

Learn how CBD Leaf Shop processes, ships and delivers eligible retail and wholesale orders within the United States, Canada and selected international destinations.

Last Updated: January 2025

At CBD Leaf Shop, we are committed to processing and delivering eligible orders as promptly and securely as possible. This Shipping Policy explains our processing times, delivery estimates, tracking procedures, shipping restrictions and customer responsibilities.

Please review our Returns and Refund Policy and Terms and Conditions before completing your purchase.

1. Order Processing

Most orders are processed within 1–2 business days, excluding weekends and public holidays.

Orders placed after 5:00 PM may begin processing on the next business day.

Processing may take longer for:

Large orders

Wholesale orders

Payment or address verification

Temporarily unavailable products

High order volume

Once an order has shipped, the customer will receive available tracking information by email.

Processing time is separate from shipping time.

2. Shipping Destinations

CBD Leaf Shop currently ships eligible products within:

The United States
Canada
Selected international destinations where permitted

Shipping availability depends on the product, destination, carrier rules and applicable laws.

CBD Leaf Shop may cancel or refund an order that cannot legally or safely be delivered to the address provided.

3. Shipping Rates and Delivery Estimates

Shipping charges are displayed during checkout whenever applicable.

Destination	Estimated Delivery Time
United States	2–5 business days
Canada	3–10 business days
Eligible international destinations	7–14 business days

Delivery times are estimates and are not guaranteed.

Delays may occur because of:

• Weather

• Carrier delays

• Customs inspections

• Public holidays

• Incorrect address information

• Events outside our control

4. Order Tracking

Once an order ships, the customer will receive available tracking information by email.

Customers may also log in to My Account to check their order status.

Tracking information may take 24–48 hours to update after the carrier receives the package.

5. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

Recipient name

Street address

Apartment or unit number

City

State or province

Postal or ZIP code

Country

Telephone number

CBD Leaf Shop is not responsible for delays or returned packages caused by incorrect or incomplete customer information.

Customers should contact us immediately if an address correction is required.

6. Damaged or Lost Packages

If a package arrives damaged, contact CBD Leaf Shop within 48 hours.

Send:

Order number
Customer name
Description of the damage
Clear photos of the package and products

Email: info@cbdleafshop.com

If a package appears lost in transit, CBD Leaf Shop will work with the carrier to investigate. Please allow approximately 5–7 business days for the investigation.

See our Returns and Refund Policy for more details.

7. Restricted Shipping Locations

CBD, hemp, cannabis, vape, nicotine and related-product laws vary by location.

Customers are responsible for confirming that the products they order are legal to purchase, possess and receive in their jurisdiction.

CBD Leaf Shop may:

Restrict certain products by location
Request age or identity verification
Cancel orders that cannot legally be fulfilled
Limit available shipping methods

The availability of a product on the website does not guarantee that it can be delivered to every destination.

8. Customs and Import Duties

For eligible international orders, customers are responsible for:

Customs duties

Import taxes

Brokerage charges

Clearance fees

Local government charges

CBD Leaf Shop is not responsible for delays caused by customs or unpaid import charges.

Customers should review their country’s import requirements before placing an order.

9. Wholesale Orders

Wholesale and bulk orders may require additional processing time because of larger quantities, packaging preparation, payment confirmation and carrier scheduling.

Customers may be contacted to confirm:

Quantity

Shipping address

Carrier method

Delivery requirements

Payment details

Learn more about Wholesale opportunities.

10. Changes, Returns and Undeliverable Packages

Customers should contact CBD Leaf Shop as quickly as possible if they need to change or cancel an order.

Orders cannot normally be cancelled after they have shipped.

Packages returned because of an incorrect address, refusal, unpaid customs fees or failure to collect may require additional shipping or reshipment charges.

Any refund will be handled according to the Returns and Refund Policy.

11. Contact Us

For questions about shipping, tracking or delivery, contact:

CBD Leaf Shop

Email:
info@cbdleafshop.com

Telephone:
+1 (386) 225-1066

Address:
3421 Lesser Dr
Newbury Park, CA 91320
United States

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shipping policy